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| About Us Single Use Instruments Ltd. - SUI are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Single Use Instruments Ltd. - SUI P.O.Box 52e Worcester Park Surrey KT4 8LR United Kingdom Phone: 020 8335 3339 Fax: 070 9233 9335 Email: info [at] single-use-instruments [dot] co [dot] uk BACS Payment Sort: 09-06-66 Account: 43703366 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We aim to dispatch orders as quickly as possible, and we only use next day delivery couriers. Due to the nature of our products, sometimes we will have to order in products, and this may take 3-7 days. We will always endeavour to keep you posted of any potential delay. |
| Delivery Schedule We aim to make sure you receive your goods within 7 working days, but we ask that you allow extra time if an item has to be ordered specailly for you. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We will never see your credit card details; only the banks have access to this. |
| Guarantee We guarantee your satisfaction. If you have any problems, get in touch, and we will attempt to resolve them as quickly as possible. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8335 3339 (International +44 020 8335 3339) or fax us on 070 9233 9335 or write to us at P.O.Box 52e Worcester Park Surrey KT4 8LR United Kingdom |
| Privacy Policy Single Use Instruments Ltd. - SUI do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Our conditions of supply apply. No claims will be accepted for damages / shortages that are signed / signed unchecked unless they are notified in writing within 24 hrs from delivery date. Claims can be faxed to us on 070 9233 9335. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm We will accept returns of items, so long as they are returned unused and are returned within 30 days of the order. Please send us an email using the 'Contact Us' page to let us know you are returning items, and ensure you include your order details in the package so we can refund you. We are unable to refund delivery costs where we have not made an error. |